Refund Policy

Returns, Exchanges, Cancellations and Wallet Usage

1.           HealthyChef Users will be required to ‘subscribe’ to a package with the minimum subscription being for 1 (one) day.

In the event we are unable to deliver any meal(s) to you as a result of circumstances beyond our reasonable control, we will extend the subscription plan to the extent of such meal(s).

Although we take the maximum possible care in ensuring that the correct meals are delivered to you and that they are always fresh, you may sometimes receive the wrong meal or a meal with ingredients that may have become stale due to the weather or other conditions. If you receive the wrong meal or a defective meal, please contact us at info@healthychef.in or +91 9620276980 or please contact the assigned nutritionist within 4 (four) hours of receipt of the meal, along with images of the meal. Once we confirm your claim, we will attempt to replace the meal on the same day however, if we are unable to do so, we will extend your subscription meal to the extent of such meal(s). Please note that disliking the food taste or minor differences in the appearance, colour, or weight of the meals as compared to the images and/or specifications on the Platform, shall not be considered to be “receipt of wrong meal” or “meal(s) received with defect””. There will be no replacement, refund or extension in subscription plan in such a case. The decision regarding whether a meal is wrongly delivered or defective shall be at the sole discretion of P&C Twelve Four Ventures .

Wallet points will only be awarded for referrals generated from non public platforms. The referral code cannot be shared on any public platform including but not limited to blogs, websites and social media platforms. The company reserves the right to deduct these points incase of any misuse.
In the event of unavailability of a product or if the User receives the wrong product(s) or product(s) with material defects and in a damaged condition, the User must immediately call us at +91 9620276980 and e-mail us at info@healthychef.in on receipt of the package, along with images of the product(s). Once we confirm that the products were received by the User qualify under the abovementioned conditions, we will replace the relevant product.

Please note that taste of the product or minor differences in the appearance, colour, or weight of the products as compared to the images and/or specifications on the Platform, shall not be considered to be “receipt of wrong product” or “product(s) received in damaged condition”. The decision regarding whether a product is damaged or not shall be at the sole discretion of P&C Twelve Four Ventures .

Force Majeure You acknowledge that Twelve Four Ventures may not be able to deliver the meal an order or meal subscription plan or there may be a long delay in delivery of the same, due to ‘Force Majeure’ events such as natural disasters, fire, pandemics or epidemics, lockdowns, strike, war, accident, embargo etc. In case Twelve Four Ventures anticipates inability to deliver or delay in delivery of the meals/products due to an event of ‘Force Majeure’, we may have to cancel or postpone your orders. Please note that Twelve Four Ventures shall not be liable to Users for any such cancellation or delayed delivery of User’s orders, except to the extent of refunding any pre-paid amounts.

Grievance Redressal For any queries or grievances in relation to the Platform or our Services, you may contact our Grievance Redressal Officer (Chandini R) at info@healthychef.in or +91 9620276980

Returns, Exchanges, Cancellations and Wallet Usage

1.           HealthyChef Users will be required to ‘subscribe’ to a package with the minimum subscription being for 1 (one) day.

In the event we are unable to deliver any meal(s) to you as a result of circumstances beyond our reasonable control, we will extend the subscription plan to the extent of such meal(s).

Although we take the maximum possible care in ensuring that the correct meals are delivered to you and that they are always fresh, you may sometimes receive the wrong meal or a meal with ingredients that may have become stale due to the weather or other conditions. If you receive the wrong meal or a defective meal, please contact us at info@healthychef.in or +91 9620276980 or please contact the assigned nutritionist within 4 (four) hours of receipt of the meal, along with images of the meal. Once we confirm your claim, we will attempt to replace the meal on the same day however, if we are unable to do so, we will extend your subscription meal to the extent of such meal(s). Please note that disliking the food taste or minor differences in the appearance, colour, or weight of the meals as compared to the images and/or specifications on the Platform, shall not be considered to be “receipt of wrong meal” or “meal(s) received with defect””. There will be no replacement, refund or extension in subscription plan in such a case. The decision regarding whether a meal is wrongly delivered or defective shall be at the sole discretion of P&C Twelve Four Ventures .

Wallet points will only be awarded for referrals generated from non public platforms. The referral code cannot be shared on any public platform including but not limited to blogs, websites and social media platforms. The company reserves the right to deduct these points incase of any misuse.
In the event of unavailability of a product or if the User receives the wrong product(s) or product(s) with material defects and in a damaged condition, the User must immediately call us at +91 9620276980 and e-mail us at info@healthychef.in on receipt of the package, along with images of the product(s). Once we confirm that the products were received by the User qualify under the abovementioned conditions, we will replace the relevant product.

Please note that taste of the product or minor differences in the appearance, colour, or weight of the products as compared to the images and/or specifications on the Platform, shall not be considered to be “receipt of wrong product” or “product(s) received in damaged condition”. The decision regarding whether a product is damaged or not shall be at the sole discretion of P&C Twelve Four Ventures .

Force Majeure You acknowledge that Twelve Four Ventures may not be able to deliver the meal an order or meal subscription plan or there may be a long delay in delivery of the same, due to ‘Force Majeure’ events such as natural disasters, fire, pandemics or epidemics, lockdowns, strike, war, accident, embargo etc. In case Twelve Four Ventures anticipates inability to deliver or delay in delivery of the meals/products due to an event of ‘Force Majeure’, we may have to cancel or postpone your orders. Please note that Twelve Four Ventures shall not be liable to Users for any such cancellation or delayed delivery of User’s orders, except to the extent of refunding any pre-paid amounts.

Grievance Redressal For any queries or grievances in relation to the Platform or our Services, you may contact our Grievance Redressal Officer (Chandini R) at info@healthychef.in or +91 9620276980